OTTO Care ensures your automated workforce is always healthy

OTTO Care gives you peace of mind through software and hardware support to keep your fleet and materials moving.

OTTO Care keeps your AMRs running at maximum productivity

Live technical support and on-demand tools and training

Proactive maintenance and mission-critical on-site repair

Managed software upgrades to keep your fleet moving

With more than 14 years of robotics experience and 5M+ hours in production, OTTO Motors offers end-to-end technical support whether you're launching your first robot or deploying hundreds.

Get 24/7 access to the OTTO Support Center where you can browse articles, release notes, and training. For a hands-off experience, OTTO Care Pro will manage annual hardware maintenance for your fleet. You will also receive priority on-site repair with all labor included.

OTTO Motors is continually releasing software updates that are easier to implement than ever before. With OTTO Care, our technical experts will manage software upgrades while you watch your OTTO AMRs become more productive and easy-to-use.

Maximize ROI and minimize TCO with OTTO Care

  • Extend the life of your fleet with proactive maintenance
  • Realize future value from powerful new software features
  • Stay protected from unforeseen repair costs
  • Gain cost predictability with fixed annual billing
  • Keep focused on core operations with OTTO experts by your side
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OTTO Care provides flexible options that fit your flow

OTTO Care Lite

Designed for non-mission-critical applications, you’ll get access to powerful tools, training material, and more.

  • Direct email technical support

  • On-demand tools and resources via OTTO Support Center

OTTO Care Plus

Protect production-critical processes to keep your fleet producing and processes moving.

  • 24×5 support

  • Live phone and email support

  • Fast response times

OTTO Care Pro

Mission-critical protection including proactive and preventative support.

  • 24×7 support

  • On-site maintenance and repair

  • Fastest response times

OTTO Care Plan Comparison

Features OTTO Care Lite OTTO Care Plus OTTO Care Pro
Access to OTTO Support Centre yes yes yes
Email Technical Support 8 a.m. to 5 p.m. EST
Mon. – Fri.
24hrs, 5 days a week
Mon. – Fri.
24hrs, 5 days a week
Mon. – Fri.
Phone Technical Support no 24hrs, 5 days a week
Mon. – Fri.
24hrs, 7 days a week
Mon. – Sun.
Powertrain Parts Coverage no yes yes
Priority On-Site Repair Beyond 1-Year Standard OTTO Warranty no no yes
Priority On-Site Fleet Maintenance no no yes